Your name (this will not be used for marketing - but if
you win we have to address the parcel to somebody!)
Your address (this will not be used for marketing - but
if you win we have to address the parcel to somewhere!)
Your e-mail address
We should like to start a mailing list purely for those
interested in being kept advised of new products or special offers from
this site on our 12 volt section. Should we add your e-mail address to this list?
Please select
Yes, please add me to the 12 volt e-list
No thanks, I do not want to be on your mailing list
Thinking about how you first found this site, which
answer
Please select
I saw an advert in a boating magazine
I saw an advert in a caravan magazine
I was looking for boats and chanced up you
I clicked on a link from another site
I used the "Waterways Web Ring"
A freind told me about this site
I have been here before - its bookmarked
I have no interest in the site, I just want to win a TV!
I did a specific search for 12 volt items using a search engine
Our marketing might well be helped if you can expand
on your answer to the question above. Such as I did a search on Google
for "12 volt......." or I found a link from......etc.
Were you today looking to make a purchase - or just
casually looking around?
Please select
I was just browsing today
I actually made a purchase today
I will buy later - probably
I did not like the site and would not buy off it
None of the above
Assuming that you did NOT make a purchase, but were
thinking about one for the future, please tell us how you found the
RANGE on offer on the site.
Assuming you saw a product that you may be interested in
please tell us what that was, and, if you have looked elsewhere, where
and how our price compares.
Were you aware that all the items offered on the site
are in fact refurbished stock? How do regard this type of stock?
Please select
None of the above
I was not aware items were refurbished
I was aware items are refurbished
I have no experience of refurbished items so would not buy
I am happy with refurbished items, it means thay have been tested twice!
Did you read the "customer feedback" page?
(Link to it later)
Please select
Yes I read it
No I chose not to bother with it
I did not see any links to it
Feedback pages are not worth anything - so I left it
Feedback pages are valuable, so I read it
None of the above
How did you find the ease of using the site
Please select
Very easy to use - the best ever!
Easy to use
Average
Poor, I seemed to get lost
The pits!!
None of the above
Regarding using the site, we have visited other sites
offering 12 volt products and regard them as "messy" and confusing, with
either products that are just not actually 12 volt or not available, or
all agents for somebody else. Have you had similar "problems"? Please
comment
On every page we state if an item is specifically in
stock. If you saw that comment were you inclined to believe it? (!)
Please select
I have no reason not to believe it - so I did
Never saw this comment anywhere
If it is advertised as for sale I expect to get it - stock today or not!
Probably not true and shows as stock just to get orders
Auto date update I am sure - and rubbish!
None of the above
If an item is out of stock, we say something like "Out
of stock but due in on XXth/Month" but say that you could
still order. Would you order knowing something was OUT of stock as the
time of ordering?
Please select
I would only order if it was showing as stock
I would order if a short lead time was shown
I would order if there was no mention of stock or not
I would not order AT ALL if it was not showing as stock
I would not order from this site anyway
None of the above
If you placed an order, in general how quickly would
you expect to get your goods, from this site specifically.
Please select
I would expect an item next day
I would expect an item within 3 days
I would expect an item within 7 days
14 days
28 days
Generally would you regard
buying off a dedicated web site like this more or less safe than using
e-bay?
Please select
What is e-bay
I would choose a dedicated site like this over e-bay
I would never buy from an e-bay seller
I would look at both - no preference
I prefer the simplicity of e-bay
I like the protection e-bay offers
None of the above
I would use e-bay, but not for the reasons above
Would your purchase be for a boat, motor home, caravan
etc?
Please select
For a narrow boat
For a cruiser
For a yacht
For a boat (other)
For a caravan
For a motorhome
For use in the car
For use in a lorry etc.
None of the above
This next section asks
for your honest views on paying us!!
We accept PayPal or a personal cheque - which of
these descriptions would describe you best?
Please select
Never heard of PayPal
I have a PayPal account and use it without worry
I have used PayPal but do not like it
I would never use my credit card online
I would prefer to pay by cheque
I would only use a full merchant account
I would prefer another online merchant - nochex etc.
None of the above
Did you know that to pay via PayPal you do NOT have
to open a PayPal account, you can just pay using your credit/debit card?
Please select
What is PayPal?
I thought you had to open an account
I knew that
I just assumed paying by credit card was an option
I have learned something today.....
None of the above
We use PayPal as an option to collect money as we are
not big enough to open a proper merchant account. Would you say that our
offering, really, only PayPal as a "credit card" option would put you
off buying?
Please select
I would only buy where there was a merchant account
I am OK with PayPal - I have an account with them
I have no PayPal account but do not have a problem
This would REALLY put me off
No problem, I would write a cheque!
None of the above
We have a "UK Verified" PayPal account, which means
that PayPal have verified our address and bank details to make sure we
are who we say we are (!). If such information were obvious on the site
would this make you more confident in buying?
Please select
I have not the faintest idea what you are on about
I know about PayPal - this info means a lot
None of the above
Is there anything we can do to improve our payment
options?
Finally - have you any general comments or advice you
could offer us - I do assure you that we listen!
